It is important to think about our posture, hand gestures, eye movement, facial expression, placement of arms and feet, and proximity when we are building relationships and trying to deliver our message to others.
- Smile (confidence; approachable; friendly; caring; empathetic; non-threatening, ready for discussion or negotiation)
- Open posture (arms at your side; facing others directly/shoulders lined up with others when in conversation)
- Standing up straight (confidence; reliability; interest; respect)
- Eye contact (research the norms in various cultures; North America: 60 – 70 % eye contact when in conversation)